Acceptable Use Policy

Introduction

Vera helps fast-growing companies automate compliance processes.

We're committed to making this process seamless, secure, and compliant at scale. But with any powerful tool, there's a risk of misuse. While most users act in good faith, some may use Vera in ways we didn't intend or that violate our Terms of Service.

This Acceptable Use Policy outlines what's not permitted when using Vera, whether on a free trial or a paid plan. We'll take action against any misuse.

This policy may be updated over time. By using Vera, you agree to follow this Acceptable Use Policy, our Terms of Service, and our Privacy Policy.

NON-acceptable uses of Vera

If the content on your website contains information that is conducting or promoting any of the below, or if you intend to leverage Vera to do any of the below, please don't sign up for Vera. If you already have an account—whether free or paid—you must stop using Vera on the offending site or cancel your account.

The following constitutes behavior and content that are NOT acceptable uses of Vera:

• Sites performing, promoting, suggesting, or soliciting illegal activities.
• Harassment, bullying, defamation, stalking, and threats.
• Hateful content. A website using Vera must not contain content that meets the following criteria nor can a Vera account be used to do any of the following:
  • Promote or condone hate, violence, or discrimination against people based on race, ethnicity, color, national origin, religion, age, gender, sexual orientation, disability, medical condition, veteran status, or other forms of discriminatory intolerance.
  • Promote or support organisations, platforms or people that: (i) promote or condone such hate; or (ii) threaten or condone violence to further a cause.
• Child exploitation, sexualization, or abuse. We don't tolerate any activities that create, disseminate, or otherwise cause child abuse.
• Sites selling counterfeit goods; or sites allowing, performing or facilitating any infringement of third party intellectual property rights.
• Malware or spyware. This includes using Vera to inject, infect, spread, etc. malware or spyware.
• Phishing or otherwise attempting fraud. It is not okay to lie about who you are or who you affiliate with to steal from, extort, or otherwise harm others.
• Spamming. No one wants unsolicited emails, text, or other communication.
• Violence, or threats thereof. This includes activities on your site that qualify as a violent crime where you live, or in the UK where Vera is based, or if you are leveraging Vera to plan, conduct, assist, commit, or threaten this kind of activity.
• Any actions that do not support the privacy rights of an individual. This includes capturing, selling, or sharing personal data without their consent.

It's foreseeable that a customer's use of Vera may extend to new areas not currently documented in this Policy. When and if this occurs we will take the same action of investigation and enforcement to determine if a site/account is acting against the spirit of this Policy. We reserve the right to do this as needed. When a situation like this occurs we will use our Core Values to guide our final decision and update this Policy if appropriate.

Reporting a concern

Do you know of a site that is violating this Policy? Or do you suspect a site might be violating the Policy? If so, please contact us so we can investigate.

Simply email us at support@getvera.ai.

Please share as much as you are comfortable with about the site, the content or behavior you are reporting, and how you found it. In addition to the URL, sending us screenshots is helpful since content can quickly be removed or changed.

Someone on our team will respond within two business days to let you know we've begun investigating. We will also contact you with the outcome of our investigation (unless you ask us not to, or we are not allowed to under law).